Shipping, Returns, & Privacy

Mobili-T devices that are undamaged, unopened, and unused can be returned for up to 30 days from the date of purchase. A credit or refund will be given when the returned product reaches our office provided all criteria for return have been met.

All returns must have a Return Merchandise Authorization (RMA) clearly written on the package, which you can request by contacting us. There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. You are responsible for all shipping costs if True Angle is not at fault.

In the unlikely event that the Mobili-T develops a fault, please contact our customer care team and we’ll be happy to help, including providing a replacement if necessary.

Please see our complete return policy here for more details.

Once you purchase your Mobili-T, our shipping service works hard to get it to you on time. Therefore, if you decide that you want to cancel your order (and we hope you don’t), you will need to contact us and we can talk you through it. We’ll send you a Return Merchandise Authorization (RMA) so you can ship your order back to us, free of charge.

Currently, we only deliver to customers with a shipping address in the United States of America (USA).

The privacy and security of our users is of the greatest importance to us. When you purchase on our website, we don’t store your credit card details.

All transactions are secured with industry standard encryption. We don’t share your details with any third party, other than the payment provider and the warehouse that will pack and ship your order.

Yes, your health data is always stored securely and kept confidential. When you use Mobili-T, data about your session is sent to your phone. This information is anonymous and has no identifying information associated with it. Your data is always stored on servers that use secure socket layer (SSL) encryption.

True Angle will use anonymized data so we can monitor trends and meet the needs of our users. This is important so that we can constantly update and improve your experience. Downloading our app and letting us send your data to the servers means that if you lose or upgrade your phone or tablet, you can take your history with you. It also lets you use Mobili-T with more than one phone or tablet.

Your anonymized data will be shared with your clinician, only once you provide him or her with the special code we sent you. The software that your clinician uses to view your progress will never have your name associated with it.

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